Vaccination certificates, your pet should have had a booster or primary vaccine within the twelve months prior to boarding.
It is part of our licensing laws that we only take vaccinated pets. 
Cat carrier for cats and small pets, please do not carry them in your arms they can easily be frightened and run away.
Dogs on a lead please, we don't use them but they are needed on each gate for emergencies.
Medication, this must be clearly labelled with the dogs full name and dosage.

On arrival your pet will be checked in, your details confirmed, vaccinations logged, emergency numbers taken then your pet will be taken through to the kennels to begin their holiday, all the items (luggage) that you bring will be written on the kennel card so we can track them throughout the visit.

 You will say goodbye in the reception area so your dog can be placed in its kennel with the minimum noise from its neighbours, new human visitors to the kennels always causes a disruption ! Cats can be left in reception for our staff to take up to the cattery for settling in ,however if you would like to go up with them that is perfectly ok unless it is an extremely busy or inconvenient time of day.

Food, we will have asked you what your pets food requirements are when booking and decided whether you need to bring your own or if your dog is having our food, we do keep most main brands in stock.

Bedding, we have a huge amount of bedding and wash every day so it isn't necessary for you to bring your own but if you do wish to bring something that is familiar to your pet that is absolutely fine.

Toys, we do have a box full of toys to keep pets happy if they want to play but you can bring some of your pets own toys if you wish,(no more than 5 though please)

Brushes, if you want to send your own brush or comb that is ok but we do have a lot of grooming equipment here.

Not-a-good-idea items ;-

Dishes, steel ones get put in with our own and pot ones get broken, plastic get chewed and we can lose them too easily, its just a lot easier for us to use our own and it standardises food amounts also.

Favourite Bedding and Toys, we do our best to look after your pets `luggage` but sometimes things go astray and although most of them turn up eventually it can be distressing for everyone if they are lost for good. We do not guarantee to return everything you bring.

Anything of any value, be it monetary or sentimental because of the large amount of items we are holding at any one time they can be lost or misplaced within the system.

Real Bones, it is not company policy to give pets real bones, in our experience they can cause huge problems.

Unsuitable feeding items. ie. pork pies, kit-kats, left over meals, coffee & tea ( yes we really have had all these brought in )

We always assume that all clients have been to view the facilities prior to booking but if you would like to view  whether you are a new or old client we would be pleased to show you our facilities, in fact we are proud to show people round as we spend a great deal of time and money improving our services and premises every year.

Viewing times are 2 to 4 every day